Frequently Asked Questions
*What is your returns policy?
Unsoiled and undamaged items with all tags attached can be returned within 30 days of purchase. Refunds will be credited in the same form as they were paid if an item is returned within 30 days of purchase. If an item is returned more than 30 days after purchase, a return will be administered in the form of a merchandise credit redeemable with your next purchase.
*How may I use an Offer Code online?
To redeem special offers, customers must insert the offer code text into the box labeled have a discout code? during checkout. After entering offer code(s), offer adjustments will be made to eligible orders at checkout. Offers may require purchase from a specific department(s), and do not apply to Gift Cards, eGift cards, gift wrap, shipping or taxes. Offers are valid while supplies last. Please see specific offer details for complete terms and conditions, including expiration date and other exceptions. All orders are subject to verification.
*How is sales tax determined?
The sales tax rate and collection of taxes are determined by the location where the merchandise is being shipped.
*Do you have a physical shop/ store location?
Ill-la-la Designs currently has an office/ showroom open to the public via appointment. We are also available in shops and boutiques throughout the U.S.
*What are your rates for custom clothing?
Our rates for custom clothing varies by style, labor and resources. Please give us a call at 614 859 9631 or send an email to email@example.com for a quote.