Customer Service
Frequently Asked Questions
Ordering and shipping
- Size Charts & Fit Information
- Shipping
*We offer FREE GROUND SHIPPING TO ALL U.S. ORDERS. DOES NOT INCLUDE CHARGE FOR A RETURN.
*We ship WORLDWIDE. ($19 for CANADA AND $24 EVERYWHERE ELSE)
*Items are shipped within 2 to 4 business days unless otherwise stated. All items are shipped from the U.S via ground shipping/ standard delivery.
*The express shipping option is currently not available via our online shop but please do not hesitate to send an email to customercare@illlaladesigns.com to inquire about express shipping your order.
*Shipping and handling charges are determined by the merchandise dollar amount of your order before any deductions.
*Charges are calculated before taxes.
*All orders are subject to verification.
*If items are backordered, the total shipping and handling charges will be allocated proportionally and charged as the merchandise is shipped.
*Please note that the total shipping and handling charge subject to change.
*All backordered items ship out via Standard Delivery.
*We ship WORLDWIDE. ($19 for CANADA AND $24 EVERYWHERE ELSE)
*Items are shipped within 2 to 4 business days unless otherwise stated. All items are shipped from the U.S via ground shipping/ standard delivery.
*The express shipping option is currently not available via our online shop but please do not hesitate to send an email to customercare@illlaladesigns.com to inquire about express shipping your order.
*Shipping and handling charges are determined by the merchandise dollar amount of your order before any deductions.
*Charges are calculated before taxes.
*All orders are subject to verification.
*If items are backordered, the total shipping and handling charges will be allocated proportionally and charged as the merchandise is shipped.
*Please note that the total shipping and handling charge subject to change.
*All backordered items ship out via Standard Delivery.
- Returns
* Unsoiled, unwashed and intact items (with all tags attached) must be returned within 15 days upon delivery for a full refund, exchange or for store credit. The cost of shipping is not refundable. Please indicate reason for return on invoice and allow up to 7 business where a refund in due.
*All sale items, swimwear or undergarments are final sale and therefore cannot be returned.
*Please note that we do not accept liability for the loss of shipment not do we refund international duties and taxes. Please contact your local customs department for more information.
*All sale items, swimwear or undergarments are final sale and therefore cannot be returned.
*Please note that we do not accept liability for the loss of shipment not do we refund international duties and taxes. Please contact your local customs department for more information.
- Special offers and codes
* To redeem special offers online, you must enter your offer code(s) during checkout. After entering offer code(s), adjustments will be made to eligible orders upon order completion. Offers may require purchase from a specific department(s), and do not apply to gift wrap, shipping or taxes. Offers are valid while supplies last. Please see specific offer details for complete terms and conditions, including expiration date and other terms and conditions. All offers are subject to verification.
- Payments and Sales tax
*We accept the following credit cards at Ill-la-la Designs.com
- VISA
- MASTERCARD
- AMERICAN EXPRESS
- AND ALL OTHER MAJOR CREDIT CARDS.
*Sale tax may be applicable to your order.
- VISA
- MASTERCARD
- AMERICAN EXPRESS
- AND ALL OTHER MAJOR CREDIT CARDS.
*Sale tax may be applicable to your order.